Extensis Portfolio why go on supporting Extensis

After a long wait we finally got a reply from Extensis regarding the problems we have been having with Portfolio 8.5.4. You can read the full article, but for those without the time here is a quick recap.

When the clocks changed here in the UK to BST (British Summer Time) which is 1 hour ahead of UTC (Universal Corrected Time) many of the files in our Extensis Portfolio database reported that there had been changes. To correct this Portfolio needed to update its database, thumbnails and display jpg files, to re synchronise database with the Tiff files. If you only had a few images in your database maybe this would not be a problem. When the total runs into many, many thousands this process can take days if not weeks.

This scenario was bad enough but when we tried to update the files nothing changed. We were left with a database that reported that over half the images needed to be updated. Our only solution, which we invented was to turn back the clocks on the PC’s to UTC when using Portfolio.

We exchanged emails with Extensis support and eventually we got this reply from them.

Unfortunately we unable to offer an alternative workaround or fix at present.

There'll will be one more update for Portfolio 8.5 coming shortly but it would not be possible to include new features requests or fixes in time to be included in the next version.

Email from Extensis Support

The update of Portfolio to 8.5.5 has just been released and we have tried the new version release. It would appear from initial test that the problem is still with us.

What do we do now?  Well I guess the answer is to find something better than Extensis Portfolio 8.5. Why should we give Extensis any more of our money?

Until next time